Complaint Process

For persons who receive services in the State of Iowa, Complaints to the Board:

Complaints with the Iowa Board of Behavioral Science or Iowa Board of Social Work against Treatment Providers, as well as other licensees and registrants of these boards, may be reported for investigation at the following address:

Iowa Department of Public Health
Bureau of Professional Licensure
Lucas State Office Building
Des Moines, IA 50319-0075

Assistance in filing a complaint is available by calling the following telephone number: 1-515-281-7689.

For more information, please visit the Iowa Department of Public Health – Iowa Board of Behavioral Science website at https://idph.iowa.gov/Licensure/Iowa-Board-of-Behavioral-Science/Complaints.

For more information, please visit the Iowa Department of Public Health – Iowa Board of Social Work website at https://idph.iowa.gov/Licensure/Iowa-Board-of-Social-Work/Complaints.

For all other patients, complaints against Treatment Providers may be reported for investigation to the appropriate licensing board of the state in which the patient received the services.

Complaints may also be filed with the Company at:
cferichs@lfsiowa.org
or
Lutheran Family Service
6200 Aurora Ave, Suite 410W
Urbandale, IA 50322

Assistance in filing a complaint is available by calling the following telephone number: 1-515-251-4900.